
2011 ANNUAL LEADERSHIP CONFERENCE
SEPTEMBER 16 - 18
The Williamsburg Lodge
Williamsburg, Virginia
National Speakers Current Topics Low Travel Expense
Conference Brochure / Attendee Registration Form
Programming:
Round Table Programs
Sleepless in the Saddle: The Blurring Differentiation:
Being a Director is Keeping Marketing, Service and Sales
Me Up at Night!

Roger Ball Kevin Roland
CEO Call FCU Sales and Service Director,
FedChoice FCU
Opening Session
Putting USAA Success Strategies to Work at Your Credit Union:
Creating Member Loyalty Through Great Customer Experiences -
How USAA Achieved the Highest Member Satisfaction Rates and Lowest
Turnover Rate of Any Financial Services Company
Jack Antonini
President and CEO, NACUSO and
Former President and CEO of USAA's Bank
General Session:
What Now? Evaluating the New Corporate Models and Alternatives
Jay Murray Doug Wolf
President and CEO, Vice-President of ProDraft Services, Inc.
Mid-Atlantic Corporate FCU and Former CEO Midwest
Corporate FCU
Breakout Session I
Credit Unions and Practical Employment Strategies
Social Media Strategies for a Changing
Legal Environment

Jim Craig, Burt Whitt,
Vice President of Marketing Chairman, Labor and
1st Advantage FCU Employment Practices,
Kaufman & Canoles
Breakout Session II
Interest Rate Risk: Innovation and Credit Unions:
What's Really Worrying A Case Study
NCUA?
Michelle Flynn, Chris Langley,
Co-Founder and President President / CEO
Objective Advisors, Inc. Syphr, LLC
Closing Session:
Top Risk Management Issues for Credit Unions

Larry Fazio
Director, Office of Examination
and Insurance, NCUA
Two-Track Break-out Sessions
Pre-Conference Round Tables
(Director and Operations)
Pre-Conference Golf
(The Plantations Course at Kingsmill)
Vendor Exhibition and Reception
Who should attend?
CEOs
Executive Managers
Mid-Level Managers
Volunteers
Member Credit Union Attendees $595
Non-Member Credit Union Attendees $695
2011 Sponsors


Exhibitors Package
Exhibit Inc's Service Kit
Hotel Exhibitor Policy and Order FormExhibit Hall Layout - see bottom of page
The conference room rate is $189 Superior and $209 Deluxe for single or double occupancy.
Our room block has been sold out, but you can call the hotel directly at (800)261-9530 (8:30 AM - 5:00 PM EST, Mon-Fri). If the hotel still has rooms available they will complete the reservation. Use the Booking ID
11715 when calling. The Williamsburg Lodge is ADA compliant.
Tax exemption information.
View menus at Colonial Williamsburg Restaurants and Taverns. Reservations at any of the Foundation restaurants are available at 800.446.8679 or 757.229.2141. Dinner on Saturday night is on-your-own. William & Mary University has a non-conference home game on Saturday, so make your reservations early!
The Williamsburg Lodge
P.O. Box 1776
Williamsburg, VA 23187
